Authenticity and Product Quality
Purchase Ace Ultra products only from our official website or authorized retailers. Check that the packaging is sealed, professionally printed, and free from signs of tampering. Where available, use the verification code, QR code, batch number, or other authenticity feature shown on the product packaging.
First, check that you have entered the code correctly and that your internet connection is active. Some codes are case-sensitive or can only be checked once. If the code still does not work, do not use the product. Contact US with your order number, photographs of the product and packaging, and the code you attempted to verify.
Do not use a product if the seal is broken, packaging appears rewrapped, the label is damaged, the device is leaking, the mouthpiece is loose, or the product has an unusual smell or appearance. Contact our support team before using or disposing of it so that we can investigate.
Products that arrive damaged, defective, incorrect, or materially different from their description may qualify for a replacement or refund under our Return & Refund Policy. Eligibility depends on the nature of the issue, product condition, proof of purchase, and applicable consumer law.
We recommend purchasing from our official website or verified authorized retailers. We cannot guarantee the authenticity, storage conditions, or quality of products purchased from unauthorized sellers. If you believe you have found a counterfeit product, please contact US and include the seller details and photographs.
Keep the device in a cool, dry place away from direct sunlight, moisture, excessive heat, open flames, children, and pets. Store it in its original packaging until use. Do not leave it in a hot vehicle or near radiators, heaters, or other heat sources.
