Ace Ultra Hub Privacy Policy | Los Angeles Vape Privacy Terms

1. Introduction & Scope

Welcome to Ace Ultra Hub . We operate as a premier vape and cannabis concentrate retail and wholesale distributor based in Los Angeles, California. We are committed to protecting your personal privacy and maintaining transparency regarding how we collect, use, disclose, and safeguard your personal information.

This Privacy Policy applies to all personal data collected through our website, mobile applications, online store, bulk order portals, and any related services, sales, marketing, or events (collectively referred to as the “Services”).

By accessing or using our website and purchasing our products (including disposables, vape carts, master boxes, and wholesale hardware), you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website immediately.

2. Age Restriction & Strict Age Verification Notice (21+)

CRITICAL NOTICE: AGE 21+ REQUIREMENT

Under federal law, the federal PPACT (Prevent All Cigarette Trafficking) Act, California state law (Proposition 56, Business and Professions Code Section 22950.5), and local Los Angeles municipal ordinances, our website and products are strictly intended ONLY for adults who are twenty-one (21) years of age or older.

We do not knowingly market to, solicit, or collect personal information from individuals under 21 years of age.

Third-Party Age Verification: During checkout or account registration, we collect your full legal name, street address, date of birth, and the last four digits of your Social Security Number (SSN) or government-issued photo ID number to verify your age automatically through secure, government-database-backed third-party verification software (e.g., AgeChecker.net, BlueCheck, or equivalent systems).
ID Upload Requirements: If automatic verification fails, you may be required to upload a legibly scanned copy or photo of your government-issued identification card (Driver’s License, Passport, or State ID).
Minors Under 13 / COPPA Compliance: We comply with the Children’s Online Privacy Protection Act (COPPA). We never knowingly collect or store data from children under 13 or minors under 21. If we discover that an individual under the age of 21 has provided us with personal information, we will immediately delete that information from our servers and cancel any pending orders.

3. Information We Collect

We collect several types of information from and about users of our Services, including:

A. Personal Information You Provide Voluntarily

Account & Contact Data: First and last name, email address, physical shipping address, billing address, phone number, and account credentials (usernames and encrypted passwords).
Age Verification Data: Date of birth, full legal name, state/government ID images, and verification transaction tokens.
Wholesale & B2B Data: For wholesale customers (e.g., 100pcs master cases or bulk distributors), we collect business license numbers, resale certificates, tax identification numbers (EIN), seller’s permits, state cannabis/vape business credentials, and commercial shipping addresses.
Payment Data: Credit/debit card numbers, billing addresses, wire transfer details, cryptocurrency wallet addresses (where applicable), and payment gateway transaction IDs. Note: Full credit card numbers are processed by PCI-DSS compliant third-party payment gateways; Ace Ultra Hub does not store full credit card numbers on our local servers.
Customer Support & Communications: Records and copies of your correspondence (emails, live chat messages, contact form submissions, and reviews).

B. Information Collected Automatically

When you navigate our website, our servers automatically record certain technical information sent by your web browser or mobile device, including:

Device & Connection Data: IP address, browser type and version, operating system, hardware platform, device identifiers, time zone settings, and language preferences.
Usage Data: Pages viewed, products searched for or placed in shopping carts, time spent on pages, referral URL, clickstream data, and navigation patterns.
Cookies & Tracking Technologies: We use session cookies, persistent cookies, web beacons, pixels, and local storage to keep track of items in your shopping cart, remember login sessions, prevent fraud, and analyze site traffic.

4. How We Use Your Information

We process your personal information for specific business purposes, including to:

Verify Legal Age: Verify that you are legally 21 years or older before processing or shipping any vape or concentrate orders in compliance with California and federal laws.
Fulfill & Deliver Orders: Process payments, generate shipping labels, issue tracking numbers, manage wholesale orders, and fulfill delivery obligations via age-verified carrier methods (e.g., Adult Signature Required on delivery).
Account Management: Manage your customer account, wholesale portal profile, purchase history, and reward points.
Prevent Fraud & Ensure Security: Detect, investigate, and prevent fraudulent transactions, unauthorized account access, identity theft, bot attacks, and illegal activity.
Marketing & Promotions: Send promotional communications, newsletter updates, limited-edition product drops (e.g., World Cup, Gold, Black, or Love Editions), special discounts, and personalized recommendations (you may opt out at any time).
Regulatory & Legal Compliance: Comply with tax obligations, shipping regulations (PPACT Act), state license audits, court orders, subpoenas, and legal record-keeping rules.
Optimize Website Functionality: Maintain, improve, test, and troubleshoot website speed, navigation layout, cart performance, and user experience.

5. Disclosure & Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

Service Providers & Vendors: We share necessary data with third-party service providers who assist us with age verification, payment processing, web hosting, database maintenance, email delivery, logistics, shipping carriers, and customer support services.
Age Verification Partners: Your name, address, and birthdate are transmitted to third-party age verification databases solely to verify legal age requirements.
Adult Signature Shipping Carriers: Under federal and state regulations, delivery carriers must inspect valid government photo identification and obtain an adult signature (21+) upon physical delivery.
Legal Authorities & Law Enforcement: We may disclose your information if required to do so by law, court order, search warrant, government audit, or if we reasonably believe disclosure is necessary to protect the rights, property, safety, or security of Ace Ultra Hub, our customers, or the general public.
Business Transfers: In the event of a corporate merger, acquisition, restructuring, reorganization, sale of business assets, or bankruptcy, customer data may be transferred as a commercial asset to the acquiring entity.

6. Cookies, Analytics, and Ad Tracking

Our website utilizes cookies and similar tracking tools to provide essential functionality and enhance your online experience.

A. Types of Cookies We Use

Essential/Strictly Necessary Cookies: Required for basic navigation, security, age confirmation banners, and shopping cart functions.
Performance & Analytics Cookies: Collect anonymous statistics on how visitors interact with our site (e.g., Google Analytics) to improve performance and content.
Functional Cookies: Remember your preferences, regional settings, and saved login details.
Marketing Cookies: Track your browsing across websites to show you relevant advertisements where legally permissible.

B. Managing Cookie Preferences

You can modify your browser settings to decline or disable cookies. However, disabling essential cookies may impact your ability to use certain features on our site, such as maintaining items in your cart or proceeding through checkout.

7. Your Privacy Rights (California Privacy Rights – CCPA / CPRA)

Because Ace Ultra Hub is located in Los Angeles, California, California residents are granted specific privacy rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know / Access: You have the right to request that we disclose what personal information we collect, use, share, and sell about you over the past 12 months.
Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain legal exceptions (e.g., retention for tax logs, active order fulfillment, or legal defense).
Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Opt-Out of Sale or Sharing: Ace Ultra Hub does not sell your personal information for monetary consideration. If we participate in cross-context behavioral advertising, you have the right to opt out of the “sharing” of your data for those purposes.
Right to Limit Sensitive Data Use: You may limit the use or disclosure of sensitive personal information (such as SSN digits or government IDs provided for age verification) strictly to what is necessary for fulfilling services.
Right to Non-Discrimination: We will never discriminate against you for exercising any of your CCPA/CPRA privacy rights.

How to Exercise Your California Rights

To submit a privacy request, please contact us via email at privacy@aceultrahub.com or write to us at our Los Angeles mailing address provided below. We will verify your identity before processing your request.

8. Data Security & Storage

We implement industry-standard physical, technical, and administrative safeguards designed to protect your personal data from accidental loss, unauthorized access, alteration, disclosure, or destruction.

SSL/TLS Encryption: All electronic communications, personal data transmissions, and payment transactions are encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology.
PCI-DSS Compliance: Payment card handling adheres to Payment Card Industry Data Security Standards.
Restricted Access: Access to personal customer data is strictly restricted to authorized personnel who require access to perform specific operational duties.

Disclaimer: While we exert maximum effort to protect your personal information, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security against all potential cyber threats.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, including fulfilling orders, maintaining customer accounts, resolving disputes, enforcing agreements, and satisfying legal, accounting, tax, or regulatory compliance requirements (such as state vape tax and shipping record retention obligations).

10. Third-Party Websites & External Links

Our website may contain links to third-party websites, external brand resources, social media platforms, or affiliate sites. Ace Ultra Hub is not responsible for the privacy practices, age restrictions, security, or content of external sites. We encourage you to review the privacy policies of any third-party website you visit.

11. Changes to This Privacy Policy

We reserve the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our business practices, hardware offerings, legal requirements, or technological updates.

12. Contact Us

If you have any questions, concerns, comments, or formal legal requests regarding this Privacy Policy or our data practices, please reach out to our privacy compliance team: